DATA information CENTRE
Here you can find out what type of data we collect from you when you visit our site and why. We also explain how your data is stored and how you can manage what we do with your data by getting in touch with our data controllers.
Data explained
The General Data Protection Regulation (GDPR) went into effect in Europe in 2018. This means that when you use our services, you’re trusting us with your information. We understand that this is a big responsibility and we work hard to protect your information and put you in control. This page is meant to help you understand what information we collect, why we collect it and how you can update, manage, export and delete your information.
We will:
- Only process your data for specific and legitimate purposes, outlined in our privacy policy and cookies policy.
- Not collect more data than we need
- Make sure the data we collect is accurate
- Not store your personal data longer than needed for the specified purpose
- Process your data in a way that ensures security, integrity, and confidentiality
- Demonstrate compliance with these principles.
what data do we collect?
The types of information we collect as you use our services. Specific types of information include:
- Name
- Email address
- Phone number(s)
- Address
- Account details
- Payment information
We also collect the content that you create or upload when using our services such as emails you write to us and receive from us, photos and documents relating to the use of our services. And we collect information about the apps, browsers and devices that you use to help with your visitor experience.
Giving consent
When you visit our site or fill in a contact form we collect information so that either we can respond to a query or we can provide better services to you. The information we collect, why we need to store it, and how that information will be used, will always be clearly explained on the form, and depends on how you use our services and how you manage your privacy controls. We treat all details that you provide as personal information. We need your consent in order to store or process your data.
When you confirm (by checking a box) that you agree to us collecting, storing, and using your data, this is also known as ‘processing data’.
What happens to your data
Your data is stored in our Customer Relationship Management (CRM) system which is secure. Examples of why we store your personal information may be:
- In order to make contact with you in response to your query
- In order to process your services order you place with us
- To manage and process invoices and payments relating to your services order
- To provide useful information relating to the services we have supplied you
How you can manage the data we collect from you
Your Choices
You have choices regarding the information we collect and how it’s used. You can request access to, update, remove and restrict the processing of your information. You also have the right to object to the processing of your information or export your information to another service.
In order to opt in to receive marketing information you can choose whether to tick an optional box like this:
If you are happy to receive additional and useful information from us check the box below.
So we can contact you regards an enquiry or service, your data will need to be stored, and you will be asked to tick a conditional box such as this:
In order for us to contact you about your query, you will need to agree for us to store the contact information you’ve provided. Please tick this checkbox.*
Contact The data team:
You can contact our data team to request what personal information we have stored, or to make changes to your privacy settings – to ask us to turn marketing communications on or off for example.
Our Customer Data Controller manages data we use to process services enquirers or orders you have placed with us.
Our Marketing Data Controller manages who we market to. You will only receive marketing communications if you have given consent by checking the relevant box on our contact forms.
Customer data controller
Your Customer Data Controller is R. Wetherall. Please use the contact form below to submit your query.
Marketing data controller
Your Marketing Data Controller is J. Holmes. Please use the contact form below to submit your query.