quality of service – how did we do?

Responding to customer enquiries as quickly and effectively as possible forms the bedrock of our service delivery. We have the right people and the best systems in place to ensure that every customer interaction not only matches, but exceeds their expectations. Never sitting on our laurels, we don’t take customers for granted, we will always listen to advice or feedback to make the customer experience even better. Use the form to submit either feedback or a complaint.

Feedback

We welcome feedback of any type, whether you’ve been delighted with our service or have suggestions for improvements, we’re happy to hear what you have to say. Drop us a message using the form, and if need be we will get back to you.

submit a complaint

You can also use this form to make a complaint and upload a photo if relevant. Our customer service document outlines our formal complaint handling procedure – this can be downloaded by clicking the image below: