customer service
Helping you resolve invasive weed or contaminated ground issues is our main goal, but your experience as a client is vitally important too. Below we outline our commitment to you, find out why we use chemical herbicides and how we keep the public safe at all times.
WE FOLLOW best practices like showing respect, valuing customers’ time, having a pleasant attitude, and working ethically to ensure peace of mind at all times.
Excellent service drives everything we do. We keep our promises and do what we say we will. Made possible by our great people and underpinned by innovative IT technologies that enhance how we operate as a business. Our commitment is to serve clients and customers better, faster and more efficiently.
SPEED & QUALITY OF SERVICE
Responding to customer enquiries as quickly and effectively as possible forms the bedrock of our service delivery. We have the right people and the best systems in place to do this. Never sitting on our laurels, we don’t take customers for granted, we will always listen to advice or feedback to make the customer experience even better.
We give customers a seamless journey, from the first contact through to project set up, processing and invoicing.
Project-Dash is our app based project management system which keep our teams in touch and our customers and clients fully informed.
KEEPING TO OUR WORD
If we promise something, we deliver! We don’t let our customers down. Keeping to our word is about giving respect and earning trust. When we book a survey, we’ll be there. When we state we’ll respect your property at all times, we do. We will never over-promise or break a promise. There is no such thing as perfection – so if we get something wrong, we will always hold our hands up, and do our very best to gain swift resolution. We also take customer feedback or complaints very seriously.
ALWAYS POSITIVE & RESPECTFUL
Attitude is everything, and a positive attitude goes a long way in providing excellent customer service. We will always be positive and friendly and we will always make time to listen, because we know that makes a difference to someone’s day. Customer communications need to be valued – we know getting it right forms longer lasting relationships that are built on trust, and that all starts with the first word. We know our customers, we listen, we understand and we care.
why take notice of a company’s vision and values?
Our vision encompasses what we want to achieve in order to help you. Our company values define how we do business, how we treat our clients, customers, colleagues, suppliers and contractors. In essence it is how we work day-to-day. Values are carefully chosen, they are not just words, they underpin every decision made, every action taken. Both define who we are as people and as a reliable contractor.
OUR VISION: “We work to provide the very best specialist services that meet our clients’ and customers’ needs, through affordable environmental control solutions that focus on health and safety, adhere to industry standards, and deliver on quality. Our workplace is mindful of staff wellbeing, allows for personal growth through training, and encourages shared knowledge, all of which enables the company to continuously improve on delivery, standards, and excellence.”
OUR VALUES:
ENTHUSIASM: We hire people with drive and ambition, committed to delivering outstanding customer service, and most importantly, people who care!
INTEGRITY: We work in accordance with all industry guidelines, policies and H&S procedures, and with the highest ethical standards in everything that we do.
ACCOUNTABILITY: We are responsible for our actions and decisions, doing what we say we’re going to do, self-managing, competent, reliable, and conscientious.
AGILITY: Our forward-thinking approach provides new solutions for an affordable and sustainable path to environmental control.
Client & Customer Charter: SIR
This is our commitment to you. It reflects the high standards, behaviour and levels of customer service you can expect in all of your dealings with us.
SAFETY
A whole company commitment to maintaining high levels of health and safety and best practice through our internal management systems and robust training.
INNOVATION
Employing leading industry experts and investing in IT technologies means we can achieve more. We constantly strive for a sustainable path to environmental control with our Integrated Weed Management (IWM) approach.
REACTIVE
We listen. We will always respond to your enquiries. Your requirements always come first, our services will always be delivered with the highest level of customer care and attention to detail.
